Terms & Conditions

– Article 1: Preamble
These general terms and conditions of sale are concluded between VERIHOME, a limited liability company with capital of 350,000 DHS, whose registered office is located at 54 Boulevard Chafai Najem, Hay Mohammadi, Casablanca, Morocco, registered in the Trade Register under number 449989, hereinafter referred to as “VERIHOME” and any client wishing to conduct a visual technical audit of real estate property, and placing an order via the website, WhatsApp, telephone, or email, hereinafter referred to as “THE CLIENT”.

– Article 2: Purpose
These terms and conditions aim to define the contractual relationship between VERIHOME and THE CLIENT, as well as the conditions applicable to any service order placed. The relationship between the Client and VERIHOME is governed by these General Terms, the subscription form identifying the Client (“Form”), as well as the general terms of sale available on our website. These terms of sale shall prevail over any other general or specific conditions not expressly agreed to by VERIHOME, which reserves the right to modify these terms of sale at any time.

– Article 3: Effective Date – Duration
These general terms and conditions come into effect on the date of order confirmation. These general terms and conditions are concluded for the duration necessary for the provision of the services and subscribed services, until the expiration of any warranties due by VERIHOME.

– Article 4: Prices
All prices are indicated in Dirhams including all taxes. VERIHOME reserves the right to modify its prices at any time, it being specified that the price on the day of the order will be the only one applicable to THE CLIENT.

– Article 5: Characteristics of Services Offered
The services offered are those appearing in the catalog published on the website “www.verihome.ma”. These services are offered as services, freely chosen by THE CLIENT and under their sole responsibility. Illustrations on the online site cannot engage VERIHOME’s liability. VERIHOME reserves the right to modify the details and specifications of the services offered as needed.

– Article 6: Orders
VERIHOME accepts and processes service orders for addresses located in Morocco. VERIHOME reserves the right to refuse or cancel any service order if:
•Payment is not authorized or has been flagged as fraudulent, or potentially fraudulent, by the payment system;
•There is an error on the site concerning the price or description of a service.
By placing an order, THE CLIENT confirms that all information provided is true and accurate, and that they are authorized to use the card on which payment was made. VERIHOME is not responsible in case of breach of agreement, delay, or failure to perform services if the delay or failure is due to force majeure, riots, floods, drought, fire, or other causes beyond its control.

– Article 7: Validation
Order confirmation entails full acceptance of these terms of sale, acknowledgment of perfect knowledge thereof, and waiver of reliance on one’s own purchasing conditions or other conditions.

– Article 8: Payment
Payment for orders is made exclusively by bank card, bank transfer, WafaCash, or cash BEFORE the start of the inspection.

• Article 9: In Case of Dispute
The Contract is subject to Moroccan law. Any dispute arising from the execution or interpretation of this contract shall be brought before the competent Court.

•Article 10: Standards of Practice for Conducting an Inspection
Definitions and Scope
A general inspection of real estate property or verification or inspection or pre-purchase expertise consists of conducting, in exchange for remuneration, a non-invasive visual examination of accessible areas of residential real estate (as described below), with the purpose of identifying any defects that the inspector has observed and deemed significant within specific systems and components as defined by these Standards.
1.A general real estate inspection is based on observations made on the date of inspection, and is not intended to predict future conditions.
2.A general real estate inspection will not reveal all existing or potential problems, but will only reveal material defects observed visually on the inspection date. The client accepts that VeriHome cannot be held legally liable for damages or losses suffered due to an omission or error in the inspection
• A material defect is a specific problem relating to a system or component of residential real estate that may have a significant and adverse impact on the value of the property, or that exposes persons to an unacceptable risk. The fact that a system or component is near, has reached, or is beyond its normal life expectancy does not, by itself, constitute a material defect.
• A general real estate inspection report shall identify in writing the defects within systems and components as defined by these Standards that the inspector has both observed and deemed significant. Inspection reports may contain additional comments and recommendations.

Limitations, Exceptions & Exclusions
Limitations: An inspection is not technically exhaustive; an inspection will not identify hidden or latent defects; an inspection will not consider aesthetic concerns or personal tastes, superficial defects, etc.; an inspection is not intended to determine if the property is suitable for a specific use; an inspection will not determine the market value or marketability of the property; an inspection will not determine the insurability of the property; an inspection will not provide an opinion on the advisability of purchasing the inspected property;an inspection will not determine the life expectancy of the property or its components or systems; items not permanently installed are not included in the inspection. he property survey is a visual and non-destructive technical inspection. Legal ownership and title verification remain within the scope of the acting notary or legal adviser.

Exclusions:
The inspector is not required to determine: the condition of components or systems that are not readily accessible; the lifespan of components or systems; the size, capacity, performance, or efficiency of a component or system; the cause or reason for the condition in question; the reason why a system or component needs to be repaired or replaced; future conditions; whether codes or regulations have been met; evidence of the presence of rodents, birds, animals, insects, or other pests; the presence of airborne contaminants, including radon; the existence of environmental hazards, including lead-based paints, asbestos, and toxic drywall; the existence of electromagnetic fields; the condition of hazardous waste; manufacturer recalls or compliance with manufacturer installation instructions, or information included for consumer protection purposes; the estimated cost of replacement or repair; the estimated operating cost of a given system.

The inspector is not required to operate: a system that is out of service; a system that does not function properly; or evaluate low-voltage electrical systems such as, but not limited to: telephone lines, electrical lines, satellite dishes, antennas, lights, remote controls, a system that does not turn on when using controls, manual shut-off valves, gas detectors, or similar equipment.

The inspector is not required to: move personal items or other obstacles, such as, but not limited to carpets, rugs, wall coverings, furniture, ceiling tiles, window coverings, equipment, plants, ice, debris, snow, water, dirt, pets, or anything else that may restrict visual inspection; disassemble, open, or uncover a system or component; enter or access an area that, in the inspector’s opinion, is hazardous; enter spaces or other areas that may be hazardous or not readily accessible; do anything that could be hazardous or dangerous to the inspector or any other person, or that could cause damage to property.

This inspection does not constitute a structural stability certificate. The inspection is limited to visual assessment of accessible components and does not include engineering analysis of load-bearing elements.

In addition to these elements, the inspector is not required to inspect any system or component not included in our Standards of Practice.

Standards of Practice

The Roof
The inspector shall inspect from the roof: roof covering materials; gutters; downspouts; the general roof structure via readily accessible panels, doors, or stairs.
The inspector is not required to: predict lifespan; inspect underground drainage ditches for downspout drainage pipes; remove snow, ice, debris, or anything preventing observation of roof surfaces; remove insulation; inspect antennas, satellite dishes, lightning rods, de-icing equipment, or similar attachments; walk on roof areas that, in the inspector’s opinion, could be hazardous; walk on roof areas if, in the inspector’s opinion, this could cause damage; conduct a water evaluation; warrant or certify the roof and/or waterproofing; confirm proper attachment or correct installation of roof covering materials.

The Exterior
The inspector shall inspect: exterior wall cladding materials; all doors, decks, stoops, steps, stairs, porches, railings, eaves, soffits and shall report for repair any inadequate spacing between balusters, spindles, and intermediate rails on steps, stairs, balconies, and railings; a representative number of windows; vegetation and property grading when they may adversely affect the structure, particularly due to moisture intrusion.
The inspector is not required to: inspect or operate screens, storm windows, awnings; inspect items that are not visible or readily accessible from ground level, including window and door flashings; inspect or identify geological, geotechnical, hydrological conditions or soil conditions; inspect recreational equipment or playground equipment; inspect seawalls, breakwalls, or docks; inspect erosion control or earth stabilization measures; inspect for the purpose of identifying safety glass; inspect underground utilities; inspect underground items; inspect wells or springs; inspect solar, wind, or geothermal devices; inspect wastewater treatment systems, septic systems, or cesspools; inspect drywells or drainage sumps.

The Basement, Foundation, Crawl Space & Structure
The inspector shall inspect: the crawl space and report any indication of active water penetration observed; the presence of wood in contact with or near soil and report any evidence observed of possible foundation movement, such as cracked drywall, cracked brick, out-of-square door frames, or non-level floors and report any observed cutting, notching, and boring of framing that may, in the inspector’s opinion, present a structural or safety concern.
The inspector is not required to: enter crawl spaces that are not readily accessible or if entering could cause damage or pose a hazard to the inspector; move stored items or debris; operate sump pumps when floats are inaccessible; identify the size, spacing, span, location, or determine if the bolting, bracing, joists, joist spans of foundations or support systems are adequate; provide any engineering or architectural service; report on the adequacy of structural systems or components.

The Heating System
The inspector shall inspect: heating systems using normal controls, and describe the energy source and heating method; the heating temperature; and report for repair heating systems that are not functioning and report if heating systems are deemed inaccessible.
The inspector is not required to: inspect or evaluate the interior of flues or chimneys, fire chambers, heat exchangers, combustion air devices, fresh air intakes, humidifiers, dehumidifiers, electronic air filters, geothermal systems, or solar heating systems; inspect fuel tanks or underground or concealed fuel supply systems; determine uniformity, flow, balance, distribution, size, capacity, or adequacy of the heating system; ignite or burn pilot lights; activate heating, heat pumps, or other heating systems when ambient temperature or other circumstances are not conducive to safe operation or may damage equipment.

The Cooling System
The inspector shall inspect: the central cooling system using normal controls; temperature and air distribution; and report for repair cooling systems that are not functioning and report if cooling systems are deemed inaccessible.
The inspector is not required to: determine uniformity, flow, balance, size, capacity, or adequacy of the cooling system; inspect window air conditioning units, through-wall air conditioning units, or electronic air filters; operate equipment or systems when the outdoor temperature is below 65°F, or when other circumstances are not conducive to safe operation or may damage equipment; inspect or determine thermostat calibration, cooling anticipation, or automatic setbacks or clocks; examine electric current, refrigerants, or gases.

The Plumbing System
The inspector shall: verify the presence and identify the location of the main water shutoff valve; verify that all toilets function properly by flushing them; inspect sinks, washbasins, bathtubs, and showers for proper drainage; inspect the interior water distribution system, including all plumbing fixtures and faucets by running water; inspect and report for repair deficiencies in the installation of hot and cold water faucets; inspect and report for repair any missing or non-functioning shutoff control valves installed on sinks, washbasins, toilets, and bathtubs; and inspect and report evidence that toilets are damaged, have loose floor connections, leak, or have non-functioning tank components.
The inspector is not required to: ignite or burn pilot lights; determine the size, temperature, age, life expectancy, or adequacy of water heaters; inspect the interior of flues, water filtration or softening systems, well pumps or water tanks, safety or shutoff valves, floor drains, lawn sprinkler systems, or fire sprinkler systems; determine exact flow, volume, pressure, temperature, or water supply adequacy; determine the quality, potability, or reliability of water from the tank or water supply source; open sealed plumbing access panels; inspect washing machines or their connections; test shower pans, bathtubs, and shower walls or enclosures for leaks or functional overflow protections; evaluate compliance with conservation standards, energy standards, or building codes, or evaluate whether the design and dimensions of all water, waste, or vent-related components, plumbing fixtures, or piping are correct; determine the effectiveness of anti-siphon devices, backflow preventers, or drain-stop devices; determine whether there is adequate treatment for effective drain cleaning; evaluate fuel storage tanks or supply systems; inspect wastewater treatment systems; inspect water treatment systems or water filters; inspect water tanks, pressure pumps, or bladder tanks; evaluate wait time for hot water at plumbing fixtures, or perform any tests on water heater elements; evaluate or determine whether combustion air is adequate; test, operate, open or close, turn on or off safety controls, manual shutoff valves and/or temperature and pressure relief valves; inspect drainage, wastewater disposal, and venting systems; describe any observed fuel storage systems; inspect the water drainage rate of sump pumps and operate pumps when floats are accessible; inspect and describe the location of the main water supply source and main fuel shutoff valves; inspect and report for repair water supply deficiencies by observing the drainage flow of two plumbing fixtures operating simultaneously; examine auxiliary systems or components, such as, but not limited to those related to solar water heating and hot water recirculation; determine the existence or condition of polybutylene piping.

The Electrical System
The inspector shall inspect: the service drop; the overhead service conductors and attachment point; the service head, gooseneck, and drip loops; the service mast, service conduit, and raceway; the electric meter and base; service-entrance conductors; the main service disconnect; panelboards and over-current protection devices (circuit breakers and fuses); service grounding and bonding; a representative number of switches, lighting fixtures, and receptacles, including receptacles observed and deemed to be arc-fault circuit interrupter (AFCI)-protected using the AFCI test button, where possible; and test all ground-fault circuit interrupter receptacles and circuit breakers observed and deemed to be GFCIs using a GFCI tester, where possible; and report the presence of solid conductor aluminum branch-circuit wiring, if readily visible; and report on any tested receptacles in which power was not present, polarity was incorrect, the cover was not in place, the GFCI devices were not properly installed or did not operate properly, receptacles were not grounded or not secured to the wall, or where there was evidence of arcing or excessive heat; and report on the absence of smoke and carbon monoxide detectors; and the service entrance conductors and the condition of the conductor insulation.
The inspector is not required to: insert any tool, probe, or testing device inside the main panelboard, sub-panels, distribution panelboards, or electrical fixtures; operate electrical systems that are shut down; remove panelboard cabinet covers or dead fronts; operate or re-set over-current protection devices or overload devices; operate or test smoke or carbon monoxide detectors; measure or determine the amperage or voltage of the main service equipment, if not visibly labeled; inspect the fire and alarm system or components; inspect the ancillary wiring or remote-control devices; activate any electrical systems or branch circuits that are not energized; inspect low-voltage systems, electrical de-icing tapes, swimming pool wiring, or any time-controlled devices; verify service grounding and bonding; inspect private or emergency electrical supply sources, including, but not limited to: generators, windmills, solar photovoltaic systems, or battery or electrical storage facility; inspect spark arresters or lightning arresters; inspect or test de-icing equipment; conduct voltage drop calculations; determine the accuracy of labeling; inspect exterior lighting.

The Fireplace
The inspector is required to: perform a visual inspection of the fireplace and chimney and open and close the door if it is readily accessible and operable.
The inspector is not required to: inspect flue or vent systems; inspect the interior of chimneys or flues, fire doors or screens, seals or gaskets, or mantels; determine the need for chimney sweeping; operate gas fireplace inserts; light pilot lights; determine the appropriateness of any installation; inspect automatic fuel-feed devices; inspect combustion and/or make-up air devices; inspect heat-distribution assists, whether gravity-controlled or fan-assisted; ignite or extinguish fires; determine draft characteristics; move fireplace inserts, stoves, or firebox contents; perform a smoke test; disassemble or remove any component; verify hearth extensions and other installed components; and report for repair defects in the lintel, hearth, and materials surrounding the fireplace.

The Attic, Ventilation & Insulation
The inspector shall inspect: insulation in unfinished spaces; attics for the presence of ventilation; mechanical exhaust systems; report the absence or lack of insulation or ventilation in unfinished spaces that are readily accessible.
The inspector is not required to: enter the attic or unfinished spaces that are not readily accessible, or which may cause damage, or which, in the inspector’s opinion, are not safe; move, touch, or disturb insulation; move, touch, or disturb vapor barriers; break or otherwise damage the surface finish or weather seal on or around access panels and covers; identify the composition or R-value of insulation materials; activate thermostatically operated fans; determine the type of material used in insulation or wrapping of pipes, ducts, jackets, boilers, and wiring.

Doors, Windows & Interior
The inspector shall inspect: a representative number of doors and windows by opening and closing them; floors, walls, ceilings, steps, stairways, and railings; and report as in need of correction any improper spacing between balusters, spindles, or rails for steps, stairways, and railings; garage doors and the operation of garage door automatic openers, using normal operating controls; and report as improper any photo-electric safety sensors that did not respond adequately to testing; and report as in need of correction any door locks or side ropes that have not been removed or disabled when garage door opener is in use; and report as in need of correction any windows that are obviously fogged or display other evidence of broken seals.
The inspector is not required to: inspect paint, wallpaper, window treatments, or finish treatments; inspect central vacuum systems; inspect for safety glazing; inspect security systems or components; evaluate the fastening of islands, countertops, cabinets, sink tops, or fixtures; move furniture, stored items, or any coverings, such as carpets or rugs, in order to inspect the concealed floor structure; move suspended-ceiling tiles; inspect or move any household appliances; inspect or operate equipment housed in the garage, except as otherwise noted; verify or certify the proper operation of any pressure-activated auto-reverse or related safety feature of a garage door; operate or evaluate any security bar release and opening mechanisms, whether interior or exterior, including their compliance with local, state, or federal standards; operate any system, appliance, or component that requires the use of special keys, codes, combinations, or devices; operate or evaluate self-cleaning oven cycles, tilt guards/latches, or signal lights; test microwave ovens or test leakage from microwave ovens; operate or examine any sauna, steam-generating equipment, kiln, toaster, ice maker, coffee maker, can opener, bread warmer, blender, instant hot-water dispenser, or other small, ancillary appliances or devices; inspect elevators; inspect remote controls; inspect appliances; inspect items not permanently installed.

•Article 11: Authorization
The client certifies having received formal authorization from the property owner to allow the inspection to be carried out, including the taking of photographs and videos for technical documentation purposes. The client acknowledges being fully responsible for any consequences related to this authorization, including, but not limited to, disputes, damages, losses, or theft that may occur during or following VeriHome’s inspection. Under no circumstances can VeriHome or the inspector be held responsible for such incidents, with full and complete liability resting with the client.

•Article 12: Warranty Exclusion and Limitation of Liability

VeriHome assumes no risk in connection with a property transaction. The inspection does not constitute any form of warranty, insurance or certification. VeriHome assumes no legal liability for omissions, undetected defects, hidden construction defects, or the consequences of decisions made by the Client following the inspection.
This report does not constitute judicial or equivalent expert evidence and was not prepared as part of an adversarial procedure. It may not therefore be regarded as definitive or enforceable technical evidence in the context of a dispute, legal proceedings or arbitration.
Any use of the report for contentious, legal or pre-litigation purposes is made under the Client’s sole responsibility. Under no circumstances may VeriHome be considered a court-appointed expert or be held liable for any interpretation or use of the report beyond its original purpose.

•Article 13: Budget Estimates
The cost estimates provided by VeriHome are indicative and based on the observations in the inspection report as well as average prices in Morocco at the date of drafting. Actual costs may vary depending on the craftsmen, materials, complexity of the work, access conditions, and market fluctuations. Additional or unforeseen costs may arise, and prices may change over time. It is recommended to obtain multiple detailed quotes, verify the actual condition of the elements to be repaired, and plan a safety margin of at least 30%. These estimates do not constitute a purchase recommendation and in no way engage the responsibility of VeriHome or its partners for any difference between estimated and actual costs, financial loss, investment decisions, delays, additional costs, or non-compliance of the work.

•Article 14: Use of Inspection Data
VeriHome retains all rights to technical photographs, videos, and data collected during the inspection. These materials may be used for professional purposes, including: internal training, service improvement, technical documentation, and presentation of anonymized examples of typical defects in educational, professional, or promotional contexts. Any external use will strictly respect confidentiality: the property address will never be disclosed and any elements that could identify the property or its occupants will be blurred or masked. The client acknowledges that such anonymized use does not require additional authorization from the property owner.